Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your jewellery item must be unworn and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund is approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain amount of days.

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email info@urbanbling.com.au.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver, who will be notified of your return.

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance.

Contact us at info@urbanbling.com.au">info@urbanbling.com.au with questions related to refunds and returns.